FAQ
Who is the shop owner? How can I get in contact?
The PRP Online Shop is owned by Sandra Sass.
I am responsible for all matters regarding the shop and also the website. You can email me at MissSass1105@aol.com
Do you ship worldwide?
Yes, I do ship worldwide.
However some countries might charge customs duties or other taxes. If you live in a Non-EU-Country please keep in mind that there could occur some extra costs that I have no control over..
How much is shipping & handling?
The shipping costs are depending on the actual weight of your purchase and the country you're located in. So they may vary as following:
Germany: 0,00 € - 3,70 €
Europe: 3,20 € - 17,00 €
Rest of the world: 3,70 €- 17,00 €
I only ship our mail with Deutsche Post. You can check their current prices HERE.
To all international buyers:
The total shipping costs for a regular purchase of a CD and a T-Shirt or Girlie-Shirt are 7,00 €. One CD per order is 3,20 € and up to 3 CD's in one package cost 3,70 € in shipping and handling.
What payment methods do you accept?
I only accept PAYPAL Payments.
Do you send registered mail? If yes, how much does that cost?
If you wish that your purchase will be shipped as registered (tracked) mail then please contact me in order to inform you of the extra costs or click on the link above to check the current Deutsche Post fares.
How fast do you ship?
I will ship Monday till Friday, usually within 1-3 work days after your order was placed.
Please keep in mind that I do not have control of how fast Deutsche Post / DHL will be working.
Do you accept returns? If yes, where do I send my return to?
Generally I do not accept returns unless you contact me before returning your purchase.
In case of a return you will have to pay shipping costs.
The return address is:
PRP Online Shop
by paulraymondmusic.com
P.O. Box 1107
06391 Bernburg (Saale)
Germany
What if I don’t receive my purchase or if it is damaged upon arrival?
Unfortunately I cannot take any responsibility for lost or damaged items. I assure you that everything I ship is in a perfect condition and carefully packaged. However, if you want registered / tracked shipping just drop a note within the ordering process.